Partner of Record and CSP Management
Who manages your Microsoft environment matters.
Your Partner of Record and CSP play a large part in how your Microsoft environment is billed, supported and managed.
Many organizations are tied to a partner who does not actively support them, which leaves poor visibility, little guidance, and difficulty making changes when they are needed.
This service explains your current setup, evaluates the options, and moves you to a structure that fits how the business runs.
Where this service fits
This service is for organizations using Microsoft services through a CSP or Partner of Record that want more control, visibility and flexibility. Whether you are reviewing your current partner, planning a transition, or changing how services are managed, it gives you the ground to move on.
Why this matters
- No visibility means no controlMany organizations do not fully understand how their Microsoft services are structured or billed through their current partner.
- Poor partner support slows everythingWithout proactive guidance, decisions become reactive and improvements never get proposed.
- Changing partners feels complicatedWithout the right support, moving CSP or Partner of Record looks risky, so organizations stay where they are.
- Billing and licensing may not be optimizedAn inefficient partner setup costs more and leaves service usage misaligned.
- Vendor dependency reduces flexibilityBeing tied to the wrong partner limits your ability to adapt and to make strategic changes.
What is included
- Partner and CSP structure assessmentEvaluate your current Partner of Record and CSP setup, including billing, support and service alignment.
- 5 Partner Review RequestsSubmit partner-related questions or scenarios for expert validation, so a transition decision is made on facts.
- 2 Partner Strategy ReviewsWork through partner decisions, transition planning and service alignment.
- 2 Hours Partner Strategy SessionsLive sessions on partner decisions, transition planning and service alignment.
- 1 Monthly Microsoft Relationship Insights SessionReview partner performance, identify gaps and explore improvements to the service structure.
- Ongoing AdvisoryContinuous guidance for managing the Microsoft partner relationship and the outcomes it produces. Membership required.
Find out how your tenant is actually structured.
The assessment is the useful part whether or not you change anything. Most organizations have not seen their own billing and support structure written down.