Refund Policy

How to request a refund

Email info@itdigilit.com with the subject Refund request. To let us deal with it quickly, please include:

• the email address on the account
• the product or service, and roughly when you bought it
• the order or transaction reference, if you have it
• what went wrong, in your own words

You do not need all of it. The account email alone is enough for us to find the order.

The window

Requests must reach us within 7 days of purchase. After that we are not able to consider a refund, though you can still cancel a subscription at any time to stop future payments.

What applies to what

The 7-day window is the starting point for everything. Beyond it, each kind of product works differently, because what we have already spent differs:

• IT DigiMeet, and other monthly memberships: cancel at any time and you will not be billed again. The month already paid for is not returned, and your access runs to the end of it.
• Managed application environments and managed websites (IT DigiApps POC, Staging, Prod and Prod+; IT DigiWeb Web, Web Business and Web Commerce) are refundable up until the environment or site is built. Once it has been provisioned we cannot refund it, because real cloud infrastructure has been created and paid for on your behalf. If you have bought one and not yet started it, tell us before you do.
• Consulting, advisory and career services: refundable before the work or session takes place. Once it has been delivered it is not refundable, because the time has been spent.

How we review it

We look at the request against the rules above and against the terms of the specific product you bought. We will tell you what we decide and why.

If we got something wrong, or a service did not do what we said it would, we would rather fix it or refund it than argue about it.

If a refund is issued

• It goes back to the original payment method. We cannot send a refund somewhere else. That is a limitation of card payments, not a policy choice.
• Once we issue it, the money typically takes several business days to appear on your statement. That part is down to your bank and card network rather than to us.
• Access to the refunded product ends when the refund is issued, unless we tell you otherwise in writing.

Cancelling a booked session

Consulting, advisory and assessment appointments can be cancelled or moved at no charge with at least 24 hours’ notice.

Less than 24 hours, or not attending without telling us, means the session may be treated as delivered. We would rather move it than lose it, so tell us early even if it is awkward.

If you think a charge is wrong

Please contact us before raising a dispute with your bank. Billing mistakes happen: a duplicate payment, a charge after a cancellation, the wrong amount. We can usually fix those the same day. A dispute takes weeks and involves people who know nothing about your account.

We aim to answer within two business days.

Cancelling is not the same as a refund

Cancelling a subscription stops future payments. It does not by itself return a payment already taken. If you want both, say so in your request and we will handle them together.

You can cancel a subscription yourself at any time from your account.

Free and trial products

Where no payment was taken there is nothing to refund. You can stop using the product or ask us to close the account at any time.

Changes to this policy

We may update this policy. The version that applies to your purchase is the one published when you bought. The date at the top of this page is when it was last changed.

Questions

Ask before you buy if you are unsure. We would rather answer the question than process the refund. Email info@itdigilit.com or use the contact page.